Salesforce’s Agentforce is an AI-driven platform designed to automate and enhance various business functions, including customer service, sales, and marketing. Introduced in 2024, Agentforce enables organizations to deploy autonomous agents capable of executing complex tasks with minimal human intervention. Key Features of Agentforce: • Autonomous Operation: Agentforce agents can independently handle tasks such as resolving customer inquiries, managing sales leads, and executing marketing campaigns. This autonomy allows businesses to operate efficiently around the clock. • Integration with Data Cloud: By leveraging Salesforce’s Data Cloud, Agentforce unifies and harmonizes customer data across systems in real time. This integration ensures that AI agents operate with comprehensive context and precision, enhancing decision-making and task execution. • Customization via Agent Builder: Businesses can tailor agents to specific needs using Agent Builder, a low-code tool that utilizes existi...