About Us

The SF Admin Guide is a source of information and support for the administration of the Salesforce.com platform. 

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**PROFESSIONAL SUMMARY**

Experienced Salesforce Administrator and CPQ Specialist with over 15 years of expertise in administering and optimizing Salesforce systems across various industries. 

Holds four Salesforce certifications and has a positive record of deploying scalable CRM solutions and managing complex enterprise-grade projects. 


**CORE COMPETENCIES**

- Salesforce CRM Administration
- CPQ Solutions and Implementation
- Salesforce Development
- System Integration and Security
- Data Management and Analytics
- Business Process Re-engineering
- Custom Reports and Dashboard Development
- Cross-Functional Team Leadership 


**CERTIFICATIONS**

- Certified Administrator (10 years)
- Certified Developer I (5 years)
- Certified Platform App Builder (4 years)
- Certified CPQ Specialist (4 years)

**PROFESSIONAL EXPERIENCE** 

**CPQ Specialist** 
[Company] , [Location] | June 2014- Present
- Participanted the deployment and maintenance of Salesforce CPQ, optimizing quote-to-cash processes and improving quote accuracy for sales teams.
- Designed and implemented tailored solutions within the Salesforce platform to enhance functionality and user experience.
- Led cross-functional teams in the integration of complex systems, significantly reducing manual entry and increasing operational efficiency.
- Managed ongoing system upgrades and provided expert troubleshooting and support, ensuring continuous system performance and reliability.

**National Salesforce.com Administrator** 
[Company], [Location] | May 2008- June 2014
- Administered the national Salesforce.com CRM platform, overseeing configurations, customizations, and security for multiple user groups across the organization.
- Collaborated with departmental heads to streamline business processes and introduced automated workflows that resulted in a marked increase in productivity.
- Conducted regular system audits and user training sessions, fostering a proactive approach to maintaining data integrity and boosting CRM adoption.
- Developed comprehensive custom reports and dashboards that provided senior management with critical insights into key business metrics. 

**EDUCATION** 

**San Diego State University** Bachelor of Arts in Political Science and Public Administration, 2007 


 **ADDITIONAL INFORMATION**

**- Technical Tools/Skills**: Apex/Javascript, Visualforce, SOQL, SOSL, Salesforce Inspector, Workbench, DataLoader, DemandTools

**- Software**: Gearset, Visual Studio Code, Microsoft Office Suite, Salesforce, Marketo, Rollup Helper, Ascent Inventory, DocuSign

- Strong analytical, problem-solving, and communication skills.

 **REFERENCES** Available by request.

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